Microsoft CEO Satya Nadella responded to Azure support cry from tiny startup

For almost four months, Ontario-based money transfer startup Remitbee was having an incredibly frustrating experience with the Microsoft Azure cloud. Microsoft CEO Satya Nadella responded to Azure support cry

Remitbee’s technical staff had barely wanted to use the Azure cloud in the first place, says co-founder Pra Theepan.

The 25-strong companies are mostly “Mac guys” who said that Microsoft was “Dinosaurs.” Microsoft CEO Satya Nadella responded to Azure support cry

Microsoft Azure is Redmond’s entry into the huge-and-growing cloud computing market, where you can swipe a credit card and get access to essentially unlimited computing power.

Even his co-founder started to get in on the blame game, Theepan says.

Finally, one day last month, Theepan had a thought during his morning shower: If Microsoft’s usual support system wasn’t working, why not go to the top? Microsoft CEO Satya Nadella responded to Azure support cry

At 8:30 AM local time, Theepan shot Microsoft CEO Satya Nadella a brief email explaining their issues, saying that he loved Microsoft but this issue might lose them Remitbee’s business.

One conference call with Guthrie, Zander, and Azure support techs later, and it turned out that Microsoft already had a fix for the issue that it just needed to apply to Remitbee’s account. Microsoft CEO Satya Nadella responded to Azure support cry

“Bam, bam, bam,” Theepan says, and Remitbee was back up and running with no problems by 5:30.

Guthrie promised Theepan that Remitbee could always reach out to him in case of future troubles, and enrolled the company in Microsoft’s BizSpark program for startups, giving them some free credits on the Azure cloud. Microsoft CEO Satya Nadella responded to Azure support cry

“I don’t hear the complaining anymore,” Theepan says.

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